FAQ

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LIMITED WARRANTY: Limited Warranties are non-transferable and are offered to the original retail purchaser only.
Bedroom and Entertainment Furniture: 1 Year Limited Warranty
All casegood furniture pieces, including, beds, dresser, entertainment pieces, dining pieces, etc. are warranted by New Classic Home Furnishings to you, the original retail purchaser, for one year from the date of purchase, to be free from material manufacturing defects. New Classic Home Furnishings, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace, at our option, the defective parts at no charge to the original retail purchaser.

These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise purchased “as is” or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Warranty is null and void if furniture has been moved from original point of delivery to consumer.

NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF NEW CLASSIC HOME FURNISHINGS, INC.. WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF NEW CLASSIC HOME FURNISHINGS, INC. OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES. NEW CLASSIC HOME FURNISHINGS, INC. SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY.

IN NO EVENT SHALL NEW CLASSIC HOME FURNISHINGS, INC. BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL NEW CLASSIC HOME FURNISHINGS, INC.’S RESPONSIBILITY EXCEEDS THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Under these Limited Warranties, New Classic Home Furnishings, Inc.’s exclusive obligation during the applicable warranty period is to repair or replace, at its option, any part or parts found, upon examination by an authorized manufacturer’s representative of New Classic Home Furnishings, Inc., to contain a material manufacturing defect. For all of its products, New Classic Home Furnishings, Inc will pay, within one year from the date of purchase by the original retail purchaser, reasonable and customary labor rates to repair or replace the defective parts at no charge to the original retail purchaser. After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, New Classic Home Furnishings, Inc. reserves the right to substitute materials of equal or better quality.

Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.

If a problem should arise which you feel is covered by our Limited Warranties, contact the authorized retailer from whom you purchased your furniture. The original bill of sale and the production code, located on the back of each case piece, are necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. If necessary, the retailer will contact New Classic Home Furnishings, Inc. to establish service. If the problem can be easily corrected, New Classic Home Furnishings, Inc. will authorize the retailer to make those repairs. New Classic Home Furnishings, Inc. reserves the right to require defective parts be returned upon request.

New Classic Home Furnishings, Inc. is not responsible for scheduling or the cost of transporting your furniture from your home to the retailer or from the retailer to your home. You must make those arrangements with the retailer. If you or the retailer have moved and you need service, contact New Classic Home Furnishings, Inc. in writing or call our Customer Service number.

NEW CLASSIC HOME FURNISHINGS, INC.
7351 McGuire Avenue Fontana, CA 92336-1668
Parts Email: parts@newclassicfurniture.com
General Email: sales@newclassicfurniture.com

California CARB Compiance: This product is CARB P2 Compliant
CALIFORNIA PROPOSITION 65 WARNING.
(California law requires this notice be given to customers in the State of California)
WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.

Limited Warranties are non-transferable. The following Limited Warranties are given to the original retail purchaser of New Classic Home Furnishings, Inc. Leather and Upholstery Products. Warrantees do not apply to any products sold AS IS, CLOSEOUT, DISCONTINUED or SECOND.

Limited Warranties are non-transferable. The following Limited Warranties are given to the original retail purchaser of New Classic Home Furnishings, Inc. Leather and Upholstery Products. Warrantees do not apply to any products sold AS IS, CLOSEOUT, DISCONTINUED or SECOND.

Limited Lifetime Warranty
A Limited Lifetime Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepers. New Classic Home Furnishings, Inc. warrants these components to the original retail purchaser to be free from material manufacturing defects. Lifetime means the normal useful life of the product. New Classic Home Furnishings, Inc. will pay for reasonable and customary labor rates to repair or replace the defective parts.

SaveSprings 5 Year Limited Warranty
New Classic Home Furnishings, Inc. warrants these systems to the original retail purchaser for five years from the date of purchase, against spring breakage caused by metal fatigue or spring clips pulling loose from the frame. New Classic Home Furnishings, Inc. will pay, within five years from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts at no charge to the original retail purchaser.

SaveRecliner Mechanism 5 Year Limited Warranty
New Classic Home Furnishings, Inc. warrants to you, the original retail purchaser, all mechanisms used in recliners for five years from the date of purchase, to be free from material manufacturing defects. New Classic Home Furnishings, Inc. will pay reasonable and customary labor rates to repair or replace the defective parts at no charge to the original retail purchaser. Where applicable, Leggat and Platt Warrantees on their products supersede those of New Classic, and the terms of their warranty will apply.

SavePower Motors 2 Year Limited Warranty
New Classic Home Furnishings, Inc. warrants to you, the original retail purchaser, all power motors used in recliners for two years from the date of purchase, to be free from material manufacturing defects. In Year One, New Classic Home Furnishings, Inc. will pay reasonable and customary labor rates to repair or replace the defective parts at no charge to the original retail purchaser. In Year Two, New Classic Home Furnishings, Inc. will provide the motor at no charge to the original retail purchaser.

SaveCushioning 1 Year Limited Warranty
All seat cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect. Within one year from the date of purchase, New Classic Home Furnishings, Inc. will replace, for the original retail purchaser only, a cushion core in an unattached (loose) seat cushion (an “Unattached Cushion”) that has material manufacturing defects, provided that the original retail purchaser (i) follows the Claim Procedure set forth herein and (ii) returns the defective cushion core contained within an Unattached Cushion to New Classic Home Furnishings, Inc, ATTN: Service Dept, 7351 McGuire Avenue, Fontana, CA 92336 together with original purchase receipt and model number. With respect to a cushion core in a seat cushion which is attached to the product (an “Attached Cushion”), New Classic Home Furnishings, Inc, within one year from the date of purchase, will repair or replace, at its option, for the original retail purchaser only, a cushion core, in an Attached Cushion, which has material manufacturing defects, provided that the original retail purchaser follows the Claim Procedure set forth in these Limited Warranties. With respect to an Attached Cushion, New Classic Home Furnishings, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts

SaveLeather 1 Year Limited Warranty
New Classic Home Furnishings, Inc. warrants to the original retail purchaser, for a period of one year from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. New Classic Home Furnishings, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts.

SaveUpholstered Fabric 1 Year Limited Warranty
New Classic Home Furnishings, Inc. warrants the original retail purchaser, for a period of one year from the date of purchase, all upholstered fabrics against seam slippage, fraying, and dye transfers. This warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. This warranty also does not cover protective finishes, velvets, velvet types, and Orlon, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect. New Classic Home Furnishings, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts.

Save

These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise purchased “as is” or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care.

NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF NEW CLASSIC HOME FURNISHINGS, INC.. WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF NEW CLASSIC HOME FURNISHINGS, INC. OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES. NEW CLASSIC HOME FURNISHINGS, INC. SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY.

IN NO EVENT SHALL NEW CLASSIC HOME FURNISHINGS, INC. BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL NEW CLASSIC HOME FURNISHINGS, INC.’S RESPONSIBILITY EXCEEDS THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

California CARB Compiance: This product is CARB P2 Compliant
CALIFORNIA PROPOSITION 65 WARNING.
(California law requires this notice be given to customers in the State of California)
WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.

Your fabric has a cleaning code that will guide you on proper care. If you cannot locate the cleaning code on the labeling, please refer to our website or email us at sales@newclassicfurniture.com

 

 

Code “W” is used on fabrics that should be cleaned with water based cleaning agents. Spot clean using foam from only water based cleaners, or non-solvent cleaning products. Apply foam with a soft brush in a circular motion, and vacuum when dry.

 

 

On fabrics with an “S” code, use a mild water-free cleaning solvent or dry cleaning product. Make sure the room is well ventilated when using.

 

 

Code “W-S” fabrics can be cleaned with either water or solvent based products. Use a mild solvent, an upholstery shampoo, or the foam from a mild detergent.

 

 

Clean this fabric by vacuuming or gently brushing only. NEVER use any cleaning agents at all. Any cleaning product whether water or solvent based may cause staining, shrinkage or distortion of the fabric surface pile.

 

 

* Regularly clean your fabric by vacuuming or light brushing.
* Test cleaning product in an inconspicuous area first to guard against color bleeding or fabric shrinkage.
* Call a professional when your upholstery needs overall cleaning.