Support

Thank you for your interest in NEW CLASSIC Furniture. Please click the links for the most requested support information. If you cannot find an answer to your question, please email us at sales@newclassicfurniture.com, or call 909-484-7676 for more help.

WARRANTY

LIMITED WARRANTY: Limited Warranties are non-transferable and are offered to the original retail purchaser only.
Bedroom and Entertainment Furniture: 1 Year Limited Warranty
All casegood furniture pieces, including, beds, dresser, entertainment pieces, dining pieces, etc. are warranted by New Classic Home Furnishings to you, the original retail purchaser, for one year from the date of purchase, to be free from material manufacturing defects. New Classic Home Furnishings, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace, at our option, the defective parts at no charge to the original retail purchaser.

These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise purchased “as is” or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Warranty is null and void if furniture has been moved from original point of delivery to consumer.

NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF NEW CLASSIC HOME FURNISHINGS, INC.. WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF NEW CLASSIC HOME FURNISHINGS, INC. OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES. NEW CLASSIC HOME FURNISHINGS, INC. SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY.

IN NO EVENT SHALL NEW CLASSIC HOME FURNISHINGS, INC. BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL NEW CLASSIC HOME FURNISHINGS, INC.’S RESPONSIBILITY EXCEEDS THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Under these Limited Warranties, New Classic Home Furnishings, Inc.’s exclusive obligation during the applicable warranty period is to repair or replace, at its option, any part or parts found, upon examination by an authorized manufacturer’s representative of New Classic Home Furnishings, Inc., to contain a material manufacturing defect. For all of its products, New Classic Home Furnishings, Inc will pay, within one year from the date of purchase by the original retail purchaser, reasonable and customary labor rates to repair or replace the defective parts at no charge to the original retail purchaser. After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, New Classic Home Furnishings, Inc. reserves the right to substitute materials of equal or better quality.

Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.

If a problem should arise which you feel is covered by our Limited Warranties, contact the authorized retailer from whom you purchased your furniture. The original bill of sale and the production code, located on the back of each case piece, are necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. If necessary, the retailer will contact New Classic Home Furnishings, Inc. to establish service. If the problem can be easily corrected, New Classic Home Furnishings, Inc. will authorize the retailer to make those repairs. New Classic Home Furnishings, Inc. reserves the right to require defective parts be returned upon request.

New Classic Home Furnishings, Inc. is not responsible for scheduling or the cost of transporting your furniture from your home to the retailer or from the retailer to your home. You must make those arrangements with the retailer. If you or the retailer have moved and you need service, contact New Classic Home Furnishings, Inc. in writing or call our Customer Service number.

NEW CLASSIC HOME FURNISHINGS, INC.
7351 McGuire Avenue Fontana, CA 92336-1668
Parts Email: parts@newclassicfurniture.com
General Email: sales@newclassicfurniture.com

California CARB Compiance: This product is CARB P2 Compliant
CALIFORNIA PROPOSITION 65 WARNING.
(California law requires this notice be given to customers in the State of California)
WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.

Limited Warranties are non-transferable. The following Limited Warranties are given to the original retail purchaser of New Classic Home Furnishings, Inc. Leather and Upholstery Products. Warrantees do not apply to any products sold AS IS, CLOSEOUT, DISCONTINUED or SECOND.

Limited Warranties are non-transferable. The following Limited Warranties are given to the original retail purchaser of New Classic Home Furnishings, Inc. Leather and Upholstery Products. Warrantees do not apply to any products sold AS IS, CLOSEOUT, DISCONTINUED or SECOND.

Limited Lifetime Warranty
A Limited Lifetime Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepers. New Classic Home Furnishings, Inc. warrants these components to the original retail purchaser to be free from material manufacturing defects. Lifetime means the normal useful life of the product. New Classic Home Furnishings, Inc. will pay for reasonable and customary labor rates to repair or replace the defective parts.

SaveSprings 5 Year Limited Warranty
New Classic Home Furnishings, Inc. warrants these systems to the original retail purchaser for five years from the date of purchase, against spring breakage caused by metal fatigue or spring clips pulling loose from the frame. New Classic Home Furnishings, Inc. will pay, within five years from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts at no charge to the original retail purchaser.

SaveRecliner Mechanism 5 Year Limited Warranty
New Classic Home Furnishings, Inc. warrants to you, the original retail purchaser, all mechanisms used in recliners for five years from the date of purchase, to be free from material manufacturing defects. New Classic Home Furnishings, Inc. will pay reasonable and customary labor rates to repair or replace the defective parts at no charge to the original retail purchaser. Where applicable, Leggat and Platt Warrantees on their products supersede those of New Classic, and the terms of their warranty will apply.

SavePower Motors 2 Year Limited Warranty
New Classic Home Furnishings, Inc. warrants to you, the original retail purchaser, all power motors used in recliners for two years from the date of purchase, to be free from material manufacturing defects. In Year One, New Classic Home Furnishings, Inc. will pay reasonable and customary labor rates to repair or replace the defective parts at no charge to the original retail purchaser. In Year Two, New Classic Home Furnishings, Inc. will provide the motor at no charge to the original retail purchaser.

SaveCushioning 1 Year Limited Warranty
All seat cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect. Within one year from the date of purchase, New Classic Home Furnishings, Inc. will replace, for the original retail purchaser only, a cushion core in an unattached (loose) seat cushion (an “Unattached Cushion”) that has material manufacturing defects, provided that the original retail purchaser (i) follows the Claim Procedure set forth herein and (ii) returns the defective cushion core contained within an Unattached Cushion to New Classic Home Furnishings, Inc, ATTN: Service Dept, 7351 McGuire Avenue, Fontana, CA 92336 together with original purchase receipt and model number. With respect to a cushion core in a seat cushion which is attached to the product (an “Attached Cushion”), New Classic Home Furnishings, Inc, within one year from the date of purchase, will repair or replace, at its option, for the original retail purchaser only, a cushion core, in an Attached Cushion, which has material manufacturing defects, provided that the original retail purchaser follows the Claim Procedure set forth in these Limited Warranties. With respect to an Attached Cushion, New Classic Home Furnishings, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts

SaveLeather 1 Year Limited Warranty
New Classic Home Furnishings, Inc. warrants to the original retail purchaser, for a period of one year from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. New Classic Home Furnishings, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts.

SaveUpholstered Fabric 1 Year Limited Warranty
New Classic Home Furnishings, Inc. warrants the original retail purchaser, for a period of one year from the date of purchase, all upholstered fabrics against seam slippage, fraying, and dye transfers. This warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. This warranty also does not cover protective finishes, velvets, velvet types, and Orlon, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect. New Classic Home Furnishings, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts.

Save

These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise purchased “as is” or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care.

NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF NEW CLASSIC HOME FURNISHINGS, INC.. WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF NEW CLASSIC HOME FURNISHINGS, INC. OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES. NEW CLASSIC HOME FURNISHINGS, INC. SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY.

IN NO EVENT SHALL NEW CLASSIC HOME FURNISHINGS, INC. BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL NEW CLASSIC HOME FURNISHINGS, INC.’S RESPONSIBILITY EXCEEDS THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

California CARB Compiance: This product is CARB P2 Compliant
CALIFORNIA PROPOSITION 65 WARNING.
(California law requires this notice be given to customers in the State of California)
WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.

Your fabric has a cleaning code that will guide you on proper care. If you cannot locate the cleaning code on the labeling, please refer to our website or email us at sales@newclassicfurniture.com

 

 

Code “W” is used on fabrics that should be cleaned with water based cleaning agents. Spot clean using foam from only water based cleaners, or non-solvent cleaning products. Apply foam with a soft brush in a circular motion, and vacuum when dry.

 

 

On fabrics with an “S” code, use a mild water-free cleaning solvent or dry cleaning product. Make sure the room is well ventilated when using.

 

 

Code “W-S” fabrics can be cleaned with either water or solvent based products. Use a mild solvent, an upholstery shampoo, or the foam from a mild detergent.

 

 

Clean this fabric by vacuuming or gently brushing only. NEVER use any cleaning agents at all. Any cleaning product whether water or solvent based may cause staining, shrinkage or distortion of the fabric surface pile.

 

 

* Regularly clean your fabric by vacuuming or light brushing.
* Test cleaning product in an inconspicuous area first to guard against color bleeding or fabric shrinkage.
* Call a professional when your upholstery needs overall cleaning.

 

 

UPHOLSTERY CARE – depending on the content. Knowing how to care for your upholstered items will help protect your investment and maintain the life of your furniture.

· Vacuum your items on a regular basis with a brush attachment if available.

· Pilling is a normal occurrence as short or loose fibers on the surface of your furniture tangle together. It is more common to occur on areas that experience more friction (seat and arms). You can obtain an inexpensive fabric shaver (not an everyday razor) at fabric and big box stores to remove them.

· Avoid sun damage. Prolonged sun exposure will fade and weaken the fabrics over time, making them brittle and more prone to tearing.

· Always remember to lift up and move your furniture instead of pushing, pulling, or dragging it, which can damage not only your furniture, but your flooring as well.

· Blot spills immediately with a clean, colorfast towel or sponge. See specific cleaning information on the product for specific instructions based on the fabric type.

· Avoid the use of dyes, paints, inks, bleach, nail polish, and similar products on and around your upholstered furniture.

· Test any product in an inconspicuous place first to check for color fastness.

· All products have a specific fabric care code based on their material content. Usually this can be found on the law label or on our website. If you cannot locate the fabric care code, contact your retailer for assistance. Always follow care code instructions when treating your upholstery.

· Some aftermarket fabric protection may damage your upholstery. New Classic does not recommend the use of aftermarket fabric protection.

For upholstery fabrics such as polyester, microfibers, chenilles, cottons, etc. , follow the fabric cleaning code:

S – Spot clean only with a water-free dry cleaning solvent. Pretest a small, inconspicuous area before proceeding. Do not saturate. DO NOT USE WATER. Pile fabrics may require brushing with a non-metallic, stiff bristle brush to restore appearance. Cushion covers should not be removed and dry cleaned. When cleaning a spill, blot immediately to remove spilled material. Clean spots or stains from the outside to the middle of the affected area to prevent circling. Overall cleaning by a professional furniture cleaning service only is recommended.

W – Spot clean only with water-based shampoo or foam upholstery cleaner. Pretest for color loss and fabric compatibility. Do not over wet. Use professional upholstery cleaning service for overall soiling.

WS – Spot clean with upholstery shampoo, foam from a mild detergent, or mild dry cleaning solvent. Pretest a small, inconspicuous area before proceeding. Do not saturate. Pile fabrics may require brushing with a non-metallic, stiff bristle brush to restore appearance. Hot water extraction of steam cleaning is not a recommenced cleaning method. Cushions casings should not be removed and laundered or dry cleaned. When cleaning a spill, blot immediately to remove spilled material. Clean spots or stains from the outside to the middle of affected area to prevent circling. Use a professional furniture cleaning service when an overall soiled condition has been reached.

X – Cleaning only by vacuuming or light brushing with a non-metallic, stiff bristle brush. DO NOT USE ANY WATER OR SOLVENT BASED CLEANER.
BONDED LEATHER

What is it: A combination of leather and polyurethane (PU), manufactured using scraps of leather which are pulverized and mixed with latex. The material is then protected with a top layer of polyurethane. The surface is stamped to give it a leather-like texture.

· Wipe down bonded leather furniture with a clean, slightly damp cloth.

· Dry it with a different clean dry cloth until it is completely dry.

· Dust crevices and seams.

· Clean spills as soon as they occur by first blotting the food or liquid and then gently wiping it with a damp cloth.

· Do not use soap, window cleaner, kitchen cleaner, leather cleaners or any abrasive cleaners as they may damage the finish.

· Test any product in an inconspicuous place first to check for color fastness.

state.

Under these Limited Warranties, New Classic Home Furnishings, Inc.’s exclusive obligation during the applicable warranty period is to repair or replace, at its option, any part or parts found, upon examination by an authorized manufacturer’s representative of New Classic Home Furnishings, Inc., to contain a material manufacturing defect. For all of its products, New Classic Home Furnishings, Inc will pay, within one year from the date of purchase by the original retail purchaser, reasonable and customary labor rates to repair or replace the defective parts at no charge to the original retail purchaser. After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, New Classic Home Furnishings, Inc. reserves the right to substitute materials of equal or better quality.

Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.

What is it: Leather scraps are melted down into a gel, which is then blended with polyurethane (PU). This mixture is then set into the face of the fabric. The fabric is then tumbled with leather hides to create the softness and wrinkled effect of leather.

· Use only water based, non solvent cleaners.

· Wipe down furniture with a clean, slightly damp cloth.

· Dry it with a different clean dry cloth until it is completely dry.

· Dust crevices and seams.

· Clean spills as soon as they occur by first blotting the food or liquid and then gently wiping it with a damp cloth.

· Do not use soap, window cleaner, kitchen cleaner, leather cleaners or any abrasive cleaners as they may damage the finish.

· Test any product in an inconspicuous place first to check for color fastness.

What is it: Leather is a natural product produced from animal hides (mostly cows, steer, and water buffalo). Leather will always have natural markings such as brands, insect bites, scars, fat wrinkles, stretch marks, abrasions, and burns. These natural markings are not considered defects but rather are indications of true full top grain leather.

· Keep it clean. Vacuum and dust often using a crevice tool in seams.

· Though leather is resistant to fading, direct, prolonged exposure to the sun will cause any material to fade. Therefore, it is important to position your leather furniture away from windows, skylights or other intense light sources when possible.

· Keep your leather furniture at least 12” away from radiators and other intense heat generators to prevent drying and possible cracking.

· If spills do occur, attend to them quickly, blotting the stain rather than rubbing.

· Do not leave newspapers on leather furniture. The ink in the newsprint will rub onto the leather. This is true for all upholstery.

· Take extra care with sharp instruments and animal claws. Leather is much stronger than upholstery but will puncture with force, causing need for a difficult repair.

· Never use harsh cleaners, chemicals or saddle soaps as they may damage the finish. Before using any cleaner, test-clean on a hidden area.

 

Save